SCRIPT DISPENSE

This Privacy Policy explains how Script Dispense collects, uses, and protects your personal information. We are committed to safeguarding your privacy, handling your data responsibly, and complying with all applicable data protection laws.

We may collect and process the following types of personal information:

• Details you provide when using our website and/or digital forms
• Information submitted when you contact us with an enquiry, feedback, or complaint, including your name and contact details
• Information supplied when purchasing products or services
• Technical and usage data, such as IP address, browser type, approximate location, access times, and referring websites
• Any additional information you voluntarily choose to share with us, including during patient support interactions

Your personal data may be used for the following purposes:

• Recording and managing consent for medication sales
• Processing payments and fulfilling purchases
• Improving and personalising your experience with Script Dispense
• Creating anonymised statistical or demographic data for analysis and service improvement
• Managing our online presence and visibility on search engines
• Using photographs or treatment results for marketing or promotional purposes, only where explicit consent has been given

Once information is anonymised, it cannot be used to identify you personally.

Consent forms, treatment records, and booking details may be shared with the relevant healthcare or aesthetic practitioner responsible for your care, who acts as the Data Controller.

We may also share your information with trusted third parties where necessary, including:

These providers only process data on our instructions and are required to maintain appropriate security measures.

We may disclose your personal information where reasonably necessary:

• To comply with legal or regulatory obligations
• In connection with legal proceedings or potential claims
• To protect our legal rights, including fraud prevention

Except as outlined in this policy, we do not sell or share your personal data with third parties.

We implement appropriate technical and organisational safeguards to protect your personal data against loss, misuse, unauthorised access, or alteration.

All data is stored securely within UK-based data centres and protected using encryption both during transmission and at rest.

We may update this Privacy Policy periodically. Any changes will be posted on our website and will remain compliant with current data protection legislation. We recommend reviewing this page from time to time.

Under data protection law, you have several rights, including:

• Right of Access – to request a copy of the personal data we hold about you
• Right of Rectification – to request correction of inaccurate or incomplete information
• Right of Erasure – to request deletion of your data where it is no longer required
• Right of Object – to object to processing where no legitimate grounds exist
• Right of Restrict Processing – to limit how your data is used in certain circumstances

Script Dispense retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or regulatory requirements.

Retention periods are determined based on the nature, sensitivity, and purpose of the data, as well as any applicable legal obligations. Further details are available on request.

Our website uses cookies and similar technologies to:

• Understand user preferences and site usage
• Improve website functionality and performance
• Conduct research and statistical analysis
• Deliver relevant and personalised marketing content
• Enhance your overall browsing experience

You can manage cookie preferences through your browser settings.

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how your data is handled, please contact us:

📧 [email protected]

Script Dispense

Unit 33, Taunton Road

Greenford, UB6 8UQ

If you are unhappy with how we have handled your personal data, you have the right to contact the Information Commissioner’s Office (ICO):

• Email: [email protected]
• Phone: 0303 123 1113
• Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
• Website: www.ico.org.uk